Frequently Asked Questions (FAQs)
The most frequently asked questions about Threads, from where our products are made to how you can get involved with us!
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Product

Our hosiery is made in our factory in Italy. Our factory is family-owned and operated and has been making high-end hosiery for over 50 years. We are also OEKO-TEX Standard 100 and OEKO-TEX STeP certified.

Absolutely! We have a large (and growing!) community of male customers who love our tights. All of our tights are unisex and we developed our TFM tights with men’s bodies and proportions particularly in mind. If you have any other questions or want to know more about our tights for men, please email us at hello@yourthreads.co. We're always happy to chat and connect with our male customers.

Please refer to our size chart here and the sizing notes in the product you’re interested in. If you have any further questions, please send us an email at hello@yourthreads.co. We would be happy to help you find the perfect size!

We are working to expand our sizing and are hoping to release additional sizes in the near future. If you'd like to be notified about when we launch new sizes, you can sign up up for our mailing list.

Shipping

We currently ship to the United States, Canada, United Kingdom, Germany, France, Switzerland, Italy, Spain, Portugal, Netherlands, Sweden, Norway, Finland, Ireland, Australia, and New Zealand. We hope to be shipping to more places in the future!

Your shipping confirmation email should come with a tracking number. If you have further questions, please email us at hello@yourthreads.co and we will help you directly!

We currently receive our tights from our factory in standard packaging - wrapped around a piece of paper and protected in a plastic sleeve. This is currently the best way to preserve our tights’ quality while getting it from our factory in Italy to our headquarters in Toronto and then to you. We’re always looking for new and innovative ways to ship our tights - if you have any ideas, please let us know!

We ship our packages in a beige poly mailer. The mailer has no logos or branding on it, and is made of 100% recycled material and is also reusable.

Most orders are fulfilled within 2 business days from our warehouse in Toronto, Canada. Shipping times vary depending on your location. You will receive an email with the tracking information as soon as it's shipped.

All international orders may be subject to custom and duty fees upon arrival in the destination country. Any local import duty, taxes or customs clearance are not included in our prices and must be paid for by you.

Pricing

We can take payment in multiple currencies, including U.S. Dollars (USD) and Canadian Dollars (CAD). You can toggle between the options on the bottom left-hand side of our website.

Membership

If you wear hosiery or tights or our nipple stickies frequently, our membership is perfect for you! Select the products you'd like and the interval you'd like them to be delivered at, and save 5% on your first order and 15% on all subsequent orders.

Absolutely! You are free to skip as many times as you'd like and you can change the items in your shipment each month.

There is no commitment period and you can cancel your membership anytime.

Returns

We accept returns and refunds on unopened tights within 30 days of fulfillment. Due to the intimate nature of the product, we cannot accept returns on anything unopened or with a broken seal. If you're not happy with your tights, please reach out and send us an email at hello@yourthreads.co.

Working Together

We’d love to hear from you! Please send us an email at hello@yourthreads.co.

We’d love to discuss having Threads in your store. Please send us an email at hello@yourthreads.co.

Get in Touch

Have questions about your order, or a general inquiry?

Email Us